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Easy Care FAQ’s Help Centre

Easy Care FAQ’s Help Centre

Our Easy Care Online booking system provides the owner / agent of a registered lift equipment secure access to our service software to book and or change the following service appointment types.

  • General Service inspection
  • Annual Service Inspection
  • Normal Time Callouts

The owner or agent books their appointment directly into the service technician work schedule.

Simply log on wherever you are and in just a few easy steps, book a date and time for your elevator service at a time that suits you. Once your booking is completed you will be updated with an instant confirmation, reminders leading up to your appointment to tracking your scheduled technician’s ETA in real time.

If your lift equipment is not registered in our service software system, the system will not allow access.

If your lift equipment is registered in our service software system, the online booking system has a two factor security protection for our customers.  If your email address is not registered in our service software system, the system does not recognise you as being a valid equipment owner and will not allow access to the system.

If you are a previous customer you may need to renew your account details with our customer care team.

If you require assistance to access our system, please contact our customer care on 1800 813 555 during business hours Monday to Friday 9am to 4.30pm, excluding public Holidays.

Yes, at the time of making the booking you will receive an email and SMS booking confirmation. If you make your online booking more than 48 hours prior to your appointment you will receive a 2nd booking reminder via email and SMS 48 hours prior to your appointment.

Yes, you can change your appointment date up to 24 hours prior to your scheduled appointment via the online booking system. The link to access the system to make a change to your booking can be found in the email & SMS appointment confirmation and reminders that you receive.  For all other changes please contact our customer care on 1800 813 555  during business hours Monday to Friday 8am to 4.30pm, excluding public Holidays.

Please Note: A no show fee will be charged if our technician cannot access the property at the time of attending service appointment.

No, to cancel your appointment, please contact our customer care on 1800 813 555 during business hours Monday to Friday 8am to 4.30pm, excluding public Holidays. Please Note: if an appointment is cancelled less than 24 hours prior to your appointment time a fee may be incurred. This is at the discretion of Easy Living Services. A no show fee will be charged if our technician cannot access the property at the time of attending the service appointment.

When our technician is on route to your appointment you will receive an email and SMS massage notification where you can track your scheduled technician’s ETA to your property in real time.

If you don’t have a registered email address in our service software you will not be able to make a service booking online.

Please note all your appointment confirmations and reminders will be sent to the registered email address.

Depending on the application of your lift this can vary. Your lift is covered by one of the following Australian Standards lift codes.

AS1735.2 Passenger and Goods Lifts – Electric: Clause Appendix E

AS1735.3 Passenger and Goods Lifts – Electrohydraulic: Clause 1.1

AS1735.14 Low Rise Platforms for Passengers: Clause Appendix A

AS1735.15 Low Rise Passenger Lifts- Non-Automatically Controlled: Clause Appendix A

AS1735.16 Lifts for Persons with Limited Mobility – Restricted Use – Automatically Controlled: Clause Appendix A

AS1735.18 Passenger lift for Private residence – Automatically controlled: Clause Appendix A

In general, the code specifies the following:

“Periodic inspection of every installation shall be carried out to the manufacturer’s recommendations, but in no case at intervals of more than one year. Regular maintenance of the installation shall be performed as often as necessary to ensure safe and proper operation”.

As the supplier of the equipment we recommend the following minimum service frequencies per year for a lift / platform installed by Easy-Living Home Elevators. One visit being an annual service inspection, and the remaining visits being a general service Inspection.

  • Single Private Residence: Two service visits per year
  • Commercial & Multi unit development: Four service visits per year.

Like your car, your lift / platform is an electrical mechanical machine and requires regular maintenance to keep it in a safe and reliable working order. Regular maintenance extends the life of your equipment including operating at its optimal performance. Safety devices on your equipment must be inspected and tested every year to ensure they are operating and your equipment is safe to operate.

  • Not performing your regular service visits willaccelerate the wear and tear of your equipment reducing its working life.
  • Not completing the safety inspection / testing could result in afailure of these devices when they are required to work during emergency situations, putting you at risk of an incident occurring to your equipment and or passengers.
  • Non-compliance to Australian Standards. All Government Authorities use the Australian Standards as their bench mark when completing inspections and or investigations on equipment or incidents.
At the time of making the booking you will be directed to our Easy-living Services payment portal. Payment can be made via credit card.

This information can be sourced from the Australian Standards via their website: www.standards.org.au

This will happen under our phase 2 roll out of our online booking software.
In phase 2 roll out of our online booking software these areas will open up in specific areas, you will be informed when your area becomes available.

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