Frequently Asked Questions

Do you offer free quotations?

Yes, we provide free, no obligation quotations as part of our service. In order to provide you with an accurate quotation, our lift consultants will review your plans or are available to visit your property at a time that suits you. Email sales@easy-living.com.au or send us a request via our contact form.

Can I view your elevators?

Yes, we have operational elevators in our showrooms conveniently located in major capital cities, so we’re never too far away.

Am I able to receive governmentally funded supports for an Easy Living Home Elevator?

Easy Living Home Elevators is a registered supplier to participants who qualify for NDIS funding.

Easy Living Home Elevators is registered for the following supports:

– Home Modification

– Personal Mobility Equipment

– Assist Products: care & safety

Our provider registration number is: 4050014944

Click here to find out more

Are you a Quality Assured company to ISO 9001?

Yes, Easy Living Home Elevators is an ISO 9001 registered company and must pass all aspects of the Quality Management System once every three years in order to continue registration.

The ISO9001 standard examines quality commitment and planning by top management and all employees. Recently, an independent on-site assessment was recently carried out and our system performance was demonstrated and measured, this involved the examination of documented procedures and a survey of the company’s overall operations. The successful completion of the Triennial Assessment was made possible by the ongoing efforts of Easy Living Home Elevators employees to continually improve the Quality Management System and ensure that customer’s requirements are met and “the customer receives the lift on time!”

Are you a member of any recognised Trade Association?

Yes, we are members of the Lift Engineering Society of Australia and the Australian Elevator Association.

How long have Easy Living Home Elevators been in business?

We have been supplying elevators to move people in Australia for more than 25 years

The quality of Easy Living Home Elevators?

Quality is what makes our elevators stand out from other types of home lifts in the market today. Our world leading equipment has been European designed and engineered and continues to deliver its promise of quality, reliability and safety, along with the latest in cutting-edge technology. Our elevators are designed around the requirements of a residential property, maximising the usable space within your home. This, combined with low maintenance and running costs, makes the Easy Living Lift range the most-bought home elevators in Australia.

When the average life of a lift is over 25 years, we thought you’d find it reassuring that Easy Living Home Elevators prides itself on sourcing only the highest quality elevators from around the world and plan on keeping it that way.

Where is the lift manufactured?

The Easy Living lift range is proudly designed, developed and manufactured in personally selected factories around the world. Safety is the most important aspect and by manufacturing it to the highest quality and safety standards, we know that we are providing you with a superior lift product that is built to last!

Is warranty offered with every lift?

Yes, our standard warranty is included with every lift as well as 12 months servicing.

The purpose on an elevator in an application?

Ensure that you know what the central role and purpose of buying your lift is. Is it to provide the perfect focal point of your home’s design? Or a home lift may be convenient for family members and friends who use wheelchairs? This will help you to narrow down your options and only choose models that are appropriate in design and use.

I am not sure that I have enough space for an elevator?

Feel free to send us your house plans or alternatively we are available to visit you and discuss several possible locations for the lift. Our elevators can be custom designed to suit your footprint size.

Where can I install a home lift?

A home lift can be located almost anywhere, outdoors or indoors. A home lift can come in its own self supporting tower and do not require a separate motor room. Every elevator is custom built to blend in with your surrounding area or alternatively you can have the elevator stand out as a focal point in your home.

Do you have wheelchair accessible lifts?

All our elevators have wheelchair suitable sizing.

What is a manual swing door?

A manual swing door opens and closes like any other door would in your home.

Our range of swing doors have customisable finishes from anodised aluminium and glass, our most popular with clients to solid doors. The door frames are also available in over 260 colours to blend seamlessly into your home.

What is an automatic sliding door?

Automatically opening and closing sliding doors, which open and close for easy access.

These add convenience and elegance to your home as well as a modern appearance to your elevator. They can be finished in RAL powder-coated paint, stainless steel or glass.

When would I require a sliding door?

Sliding doors are purchased for the look or usability when having a door swinging into the passageway is not appropriate.

Where is the lift manufactured?

What about the glass in doors?

Frosted glass doors are used so that the interior of the lift shaft cannot be seen for example, raw brick or the lift mechanism can be off-putting for some people.

Clear glass doors can be selected if you’re after an industrial look.

Are there different sizes available?

Our Easy Living range of lifts are custom-built and designed to fit almost anywhere within your home, both indoors and outdoors, with minimum architectural impact and builder’s works.

What capacity do I need to consider?

If you’re looking to transport a lot of people or weight in one load, you may want to seek out an elevator with a decent carrying capacity. For example, the Avanti home lift range can lift 630kg to 1,000kg (8 – 13 passengers) with ease – and with a fast speed of 0.6 to 1 metre per second, this home lift range will be sure to fulfil all of your specific requirements.

What is the smallest size?

The smallest size we can offer is 600mm wide x 600mm deep in the lift car, to comply with Australian Standards.

What Australian standards do the elevators comply with?

Our elevators comply with AS1735 where applicable and have been independently certificated to confirm this.

Will I be fully protected when the lift is travelling between floors?

Yes, all our elevators are supplied with full height light rays as standard for full passenger protection in doorways.

This car safety entrance protection to all entrances stops the lift car immediately when an obstacle breaks the screen.

Can I lock the lift?

Yes, there is an option to lock the lift when it is not in use.

You need to ensure you select key switches when selecting finishes and accessories, upon placing your order.

This allows you to lock and unlock the lift. Accessibility is controlled by key switch, which enables the operating panel to be turned on or off.

How much does it cost to service an elevator?

The cost of servicing can vary significantly based on a number of factors such as what type of lift you have, the application and how often it is used. Easy Living Home Elevators offers a wide range of lift maintenance plans to suit any budget, for both residential and low rise commercial applications. Call us today on 1800 813 555 for more information and a free quote.

How often should home lifts be serviced?

As a general rule, home lifts should be inspected and serviced at least once a year to ensure that the lift is functioning properly and that all safety features are working correctly. However, some lifts may require more frequent maintenance based on the type of lift as well as the frequency of use.

The Australian Standards Lift Code recommends an annual safety and inspection check of all home lifts.

Does Easy Living Home Elevators offer 24/7 call centre assistance?

Yes, At Easy Living Home Elevators you not only get a home elevator, but a serious commitment from us when the unexpected happens, every lift installed has access to our call centre 24 hours a day, 365 days a year, all round Australia. Our network of technicians located across Australia ensures fast guaranteed response rates to emergency calls.

What happens if a passenger is trapped inside the lift?

An audible alarm can be fitted along with a telephone or auto-dialler handsfree phone to provide a means of emergency communication. If you experience any issues with your lift or have any concerns please call our 24/7 service hotline on 1800 813 555.

Want to catch up on all our news and updates?

Get In Touch

24/7 Customer Service Centre

New Elevator & Technical Support Enquiry

Compliments, Feedback & Complaints

Find a Showroom

Sydney

Brisbane

Melbourne

Perth