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MyElevator App

Congratulations

Your journey starts here

Welcome to the Future of Elevator Management with MyElevator App! 

Embark on a journey of convenience with the MyElevator App by Easy Living Home Elevators. 

Say goodbye to uncertainty and hello to real-time updates, seamless communication, and a wealth of resources right at your fingertips. With the MyElevator App, your elevator journey becomes not only hassle-free but exciting as you witness progress unfold in real time. 

Discover a new era in elevator management – it all begins here.

24/7 access

  • Track the progress of your elevator.
  • Real-time messages and milestone notifications.
  • Access documentation e.g. builders guides, drawings, invoices and more...

We're just a tap away

Scan the QR code with your phone or tap icons to download the app.

We're just a tap away

Scan the QR code with your phone or tap icons to download the app.

The MyElevator App at your fingertips 24/7

Seamless Progress Tracking

Everything in the palm of your hand

The MyElevator App delivers real-time updates on the progress of your new elevator. 

 We are here to help every step of the way.

Real-Time Progress Updates:

Stay connected to your elevator project’s journey with real-time updates. No more waiting in the dark, witness each step of your installation unfold as it happens. 

Comprehensive Document Access:

Access essential documents, from drawings to builders guides and invoices, in one convenient location. Empower yourself with the information you need, when you need it.

Real-time messages and Milestone Notifications:

Experience peace of mind with seamless communication and stay informed about the progress that aligns with your project’s timeline. We’re here for you every step of the way.

Elevated Convenience:
Elevate your convenience with all the information you need at your fingertips. Our MyElevator app ensures a seamless journey, making the process enjoyable and stress-free.

Download the MyElevator App Now

App user guide
Frequently asked questions

The MyElevator app offers a range of features to enhance your elevator management experience.
 
With 24/7 access, you can conveniently monitor your elevator’s progress anytime, ensuring you stay informed about its status.
 
Real-time messages and milestone notifications keep you updated on important developments, allowing you to stay connected to your elevator’s journey.
 
Additionally, the app provides easy access to essential documentation such as builder’s guides, drawings, and invoices, ensuring that you have all the information you need at your fingertips.
 
You will gain access to the MyElevator App once you’ve placed your order, which includes the initial payment and the acceptance of the signed contract. After this step, you’ll receive a welcome email containing detailed instructions on how to access the app. Simply follow the provided prompts to download the app and start benefiting from its features and functionalities.
To install the MyElevator App on your smartphone, use the following links when you are connected to wifi:
iPhone – download the App from the Apple Store 
Android – download the App from the Google Play Store
 
You don’t need the latest model smartphone to use our app but it will help if your software updates are up to date and you have checked that you have enough phone storage before you download the app. Smartphone compatibility information and file sizes are shown in the app stores. 
 
(Go to Settings > General to see information about software updates and storage.) 
 
Once you have downloaded the MyElevator app to your device.
1. Open the app from your home screen.
2. Use your email address as the username. Usually, the person who purchased the elevator and is making payments will have access.
3. Enter the one-time password sent to your email.
4. Set a password with at least 8 characters, including capital letters and numbers.
5. Click the “sign in” button to log in.
For Sign in error
 
Please check your email and password are correct. You can reset your password at the sign in screen by clicking “Reset  Password”. 
Ensure your password is at least 8 characters, including capital letters and numbers.
If you experience problems downloading or using the app, please check that you have followed all the instructions provided to you.
If you are still experiencing problems, please email customercare@easy-living.com.au to request assistance, and include a description of the issue and your contact details.
 
Who do I contact if I have an enquiry or concern related to the MyElevator App or my account? 
You can contact the Customer Care team in your local state between Monday – Friday 9am-5pm or email: customercare@easy-living.com.au
Yes, all data costs associated with the use of the MyElevator App is the responsibility of the user.

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