NBN FAQ’s

January 20, 2022

Lift Telephone and the NBN FAQs

Frequently asked questions about the migration of lift phones

With the NBN rollout now complete, a disconnection date of 18 March 2022 has now been set

  1. CONTACT US >> We have a dedicated Customer Care team to assist our customers.
  2. Purchase a wireless compliant solution from Easy Living Services.

  3. Supply an active SIM card and have it ready for us on the day of installation.

The emergency phone is an important as it allows trapped passengers to contact Easy living Services for assistance. The emergency phone must always be operational and connected.
Easy Living Services has a 24-hour emergency contact centre.

In the event of a power outage, the existing landline would normally work, however under the NBN rollout the connection is no longer operational. This is due to the NBN using fiber-optic technology which doesn’t carry power. Unfortunately the NBN cannot guarantee communication from a lift emergency phone in the case of a power failure, thus no way for trapped passengers to call for help.

Under the NBN, if you don’t upgrade your lift phone line when the power goes out so does your existing lift phone connection.

Our solution is to use a mobile solution GSM unit with battery back up and be independent from the NBN.

The lift phone does not require replacement. It is the connection between the lift emergency telephone and the nbn network that requires replacement (GSM unit).

It is requirement of the Australian standard that all lifts carrying passengers must have communication that is permanently available.

Unfortunately the NBN cannot guarantee communication from a lift emergency phone in the case of a power failure, thus no way for trapped passengers to call for help.

It is requirement of the Australian standard that all lifts carrying passengers must have communication that is permanently available.

You need to register your emergency lift phone with the NBN, so there’s a record of the emergency phone line. After registering your emergency phone line, you will have until the disconnection date of 18 March 2022, to find an alternative solution that keeps the phone line connected under all circumstances.

Register your Lift Emergency Telephone lines with nbn here

Yes, your existing lift phone can no longer be guaranteed to work during a power outage.

Price depends on whether there’s mobile coverage and site conditions.
Please contact Easy Living Services on 1800 813 555 for a quote

GSM unit with battery back up. power point, cabling and all associated hardware for a standard installation.

Depends on your mobile service provider as some networks work better in certain areas, a simple check is to use your own mobile to check the signal strength or ask your network provider.

Easy Living Services supplies the unit with an external Antenna with 3 metre lead, a 5 metre option is also available.

The lift phone has a 24 Hour standby time on battery power and 2.5 hours talk time.

A standard installation is where GSM unit can be mounted in, on or in close proximity to the controller, 240v power is available in or in close proximity to the controller. Mobile signal strength is such that the standard antenna can be used.

You will need to provide an activated SIM card (standard size) from the provider of your choice. You may also choose to install an external mobile antenna to get a strong signal. Contact Easy Living Services for further information on 1800 813 555

Standard SIM size is required

SIM-Card-Sizes

A standard installation should take up to 3hrs. Once ordered we expect that installation would be completed within 10 business days in metropolitan areas.

12 months on parts and labour. Refer to our terms and conditions.

NOW! you have until the disconnection date of 18 March 2022

Moving to our emergency communication solution will ensure any trapped passengers can phone our 24/7 call centre, even in the event of a power failure.

Phone our Customer Care team on 1800 813 555 or email service@easy-living.com.au

*Pricing as at September 2019 and may be subject to change without notice; site conditions apply. Contact Easy Living Services for pricing in your area and for more information.

OUR SOLUTION:
Learn about our lift emergency phone solution.

More information

Don’t just take our word for it! for further information:

Download the NBN good practice guide here >>

Further details and frequently asked questions are available here >>

Information about how to migrate and register services can be found here >>

 

No question is too small.
Speak to our Customer Care team on 1800 813 555

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