The emergency phone is an important as it allows trapped passengers to contact Easy living Services for assistance. The emergency phone must always be operational and connected.
Easy Living Services has a 24-hour emergency contact centre.
In the event of a power outage, the existing landline would normally work, however under the NBN rollout the connection is no longer operational. This is due to the NBN using fiber-optic technology which doesn’t carry power. Unfortunately the NBN cannot guarantee communication from a lift emergency phone in the case of a power failure, thus no way for trapped passengers to call for help.
Under the NBN, if you don’t upgrade your lift phone line when the power goes out so does your existing lift phone connection.
Our solution is to use a mobile solution GSM unit with battery back up and be independent from the NBN.