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ARE YOU NBN READY?

Don’t forget your elevator phones

HOW WILL THE NBN AFFECT MY LIFT EMERGENCY TELEPHONE?

The new nbn is NOT guaranteed to work during a blackout. It is a legal requirement to ensure your Lift Emergency Telephone is “safe to operate”. This means that elevator owners need to install a new “compliant solution” prior to nbn installation in their area.

WHAT IS THE SOLUTION?

  • Easy Living wireless compliant solution that offers exceptional value
  • Stand alone solution
  • Fail-safe battery back up with 24hours stand by
  • 2.5 hours talk time in event of power outage
  • Compatible with existing phones that operate on the old copper network
  • Compatible with all Australian networks
  • Simply supply your own SIM card and have it ready for us upon arrival

WHAT DO I NEED TO DO?
1. Register your Lift Emergency Telephone lines with nbn here
2. Check when nbn will be ‘ready for service’ in your area here
3. Order a Wireless Lift Emergency Telephone Solution phone 1800 813 555

HOW LONG DO I HAVE?
nbn have allowed a transition period of 18 months from the time of nbn connection to the disconnection of the copper network.
For Lift Emergency Telephones which have been registered with nbn, an extension period will be granted 18 months after nbn connection.

CONTACT US FOR MORE INFORMATION OR A QUOTE

LIFT TELEPHONE AND THE NBN FAQs

Frequently asked questions about the migration of lift phones

Why do I need to change my lift emergency phone line?

The emergency phone is an important as it allows trapped passengers to contact Easy living Services for assistance. The emergency phone must always be operational and connected.
Easy Living Services has a 24-hour emergency contact centre.

In the event of a power outage, the existing landline would normally work, however under the NBN rollout the connection is no longer operational. This is due to the NBN using fiber-optic technology which doesn’t carry power. Unfortunately the NBN cannot guarantee communication from a lift emergency phone in the case of a power failure, thus no way for trapped passengers to call for help.

Under the NBN, if you don’t upgrade your lift phone line when the power goes out so does your existing lift phone connection.

Our solution is to use a mobile solution GSM unit with battery back up and be independent from the NBN.

Do I have to change my lift emergency phone?

The lift phone does not require replacement. It is the connection between the lift emergency telephone and the nbn network that requires replacement (GSM unit).

It is requirement of the Australian standard that all lifts carrying passengers must have communication that is permanently available.

What will happen if I don’t upgrade my lift emergency phone line?

Unfortunately the NBN cannot guarantee communication from a lift emergency phone in the case of a power failure, thus no way for trapped passengers to call for help.

It is requirement of the Australian standard that all lifts carrying passengers must have communication that is permanently available.

As an owner, what do I need to do straight away?

You need to register your emergency lift phone with the NBN, so there’s a record of the emergency phone line. After registering your emergency phone line, you will have 18 months from the time of NBN cut-over to find an alternative solution that keeps the phone line connected under all circumstances.
Register your Lift Emergency Telephone lines with nbn here

I’m already on NBN and my lift phone works, do I need this?

Yes, your existing lift phone can no longer be guaranteed to work during a power outage.

How much does it cost?

Price depends on whether there’s mobile coverage. Please contact Easy Living Services on 1800 813 555 for a quote

What does the Easy Living emergency communication solution include?

GSM unit with battery back up. power point, cabling and all associated hardware for a standard installation.

Will it work in my area?

Depends on your mobile service provider as some networks work better in certain areas, a simple check is to use your own mobile to check the signal strength or ask your network provider.

What happens if I have a weak signal?

Easy Living Services supplies the unit with an external Antenna with 3 metre lead, a 5 metre option is also available.

What is the standby and talk time while on battery back up? / Will it work if the power goes out?

The lift phone has a 24 Hour standby time on battery power and 2.5 hours talk time.

What is a standard installation?

A standard installation is where GSM unit can be mounted in, on or in close proximity to the controller, 240v power is available in or in close proximity to the controller. Mobile signal strength is such that the standard antenna can be used.

What do I need to supply?

You will need to provide an activated SIM card (standard size) from the provider of your choice. You may also choose to install an external mobile antenna to get a strong signal. Contact Easy Living Services for further information on 1800 813 555

Standard SIM size is required 

SIM-Card-Sizes

How long will it take?

A standard installation should take up to 3hrs. Once ordered we expect that installation would be completed within 10 business days in metropolitan areas.

What is warranty provided?

12 months on parts and labour. Refer to our terms and conditions.

When should I move across to the Easy Living emergency communication solution?

NOW!

Moving to our emergency communication solution will ensure constant and secure lift phone connection during the NBN rollout.

*Pricing as at September 2019 and may be subject to change without notice; site conditions apply. Contact Easy Living Services for pricing in your area and for more information.